So he drop me an email asking if it is correct to select this option call "Product XYZ for 24 Months"
I seriously don't know how to reply the email without making him feel like he is a fool. And there are so many people inside the email loop. (I think his boss is in the loop too) I bet they are all laughing now.
Isn't the descriptions obvious enough? How do I answer the email in a nice way?
PS: if he look careful enough, he should see the option "Product XYZ for 6 Months"