Who is there to save me?
So I help them solve the error and prevent the error from reaching customer. Her boss send me a "big thank you email" when everything was done.
While I managed to save your team, nobody could save me. Sometimes, its sad to be at the bottom of the workflow. If someone make an error, the error data will reach my side and I might still be able to fix it before it reaches customer. If I make an error, who is there to save me?
Perhaps I should request to transfer to some team that is higher up the workflow.