There are several errors in the system from another team because some values aren’t entered. So one of the colleagues from that team send a mass email to our team to request us to provide the information. That was yesterday night 7pm. When I reach office this morning, I scroll thru the list and provided her with the information for those items under my charge. The remaining portion belongs to my colleagues. So we all thought the whole thing was over since we didn’t get any email after that.
3pm, my colleague forward me an email from her escalating the issue to top management. Some of the values aren’t provided to her. So she emailed to the big boss and ask her to look into the issue as it is urgent. When I look at the outstanding issue, I discovered that the person in charge of that item is on leave. We all thought someone supplied her with the information since she didn’t come back to us again. We are wrong.
I know this thing is urgent. But before she escalates the issue, shouldn’t she check with us first? Crap. Just trigger happy and escalate it all the way to the top. For what? Small small thing also escalate. She can just come tell us that this information wasn’t provided to her and we can dig out the answer for her.
I went over to her desk, and use a hash tone to tell her that the person in-charge of that item is on leave today. She should approach us first before escalating everything to the top. It’s not as if we aren’t providing her with the data required. The person is on leave and we didn’t know that she don’t have the answer.
I hate it when people escalate small issue. Is there a need to escalate small things like this? I already tone down quite a bit. I could have use a fiercer tone and let everyone in the office know about this. Since her desk is at the middle of the office.
Scott Adams could add this character into Dilbert comic. I’m sure everyone has a everything-also-escalate colleague.